Customer Service Germany

Based in our office in Nürnberg (Germany), we are looking for a motivated and energetic individual to join our DACH Team. The Customer Service position is accountable for the operational management of the German customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

This new job position is strictly related to the strong commercial development of wholesale trade in Central Europe.


The eligible candidate will be responsible for:

  • Customer Service, Logistics and Operational activities related to shipping activities towards DACH clients (Germany, Austria, Switzerland);
  • Back up administrative support to insert orders and mall's stock into the system;
  • Daily dealing with our DACH agents, carriers and colleagues;
  • Order placement refill/regular bookings/call off;
  • Assistance to agents for order placement/shipments/any problems may occur;
  • Coordination between the German agents and different offices in Italy (IT/Purchases/Logistics);
  • Follow up of the goods’ arrivals and assignments;
  • Follow up with the deliveries with Purchasing Dept;
  • Follow up with the special instructions for each client;
  • Regular samples and photo samples shipment to the agents.


  • German and English native speaker or equivalent;
  • Minimum 2 years’ experience in a similar role;
  • Successfully completed Master’s degree;
  • Strong collaboration spirit, multitasking approach and team work attitude;
  • Eager to learn and being challenged every day;
  • Has sense of urgency to provide solutions and address issues;
  • Feel comfortable in working in a under pressure environment;
  • Well organized person;
  • Curiosity towards new technologies and IT Tools;
  • Advanced knowledge of MS Excel.

Are you up for the challenge? If so, please apply to the following link:

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