CS Nuremberg

JOB DESCRIPTION

Based in our office in Nürnberg (Germany), we are looking for a motivated and energetic individual to join our DACH Team. The Customer Service position is accountable for the operational management of the German customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

 

This new job position is strictly related to the strong commercial development of wholesale trade in Central Europe.

 

CORE RESPONSIBILITIES

The eligible candidate will be responsible for:

  • Customer Service, Logistics and Operational activities related to shipping activities towards DACH clients (Germany, Austria, Switzerland);
  • Back up administrative support to insert orders into the system;
  • Daily dealing with our DACH agents, carriers and colleagues;
  • Order placement refill/regular bookings/call off;
  • Assistance to agents for order placement/shipments/any topics that may occur;
  • Coordination between the German agents and different offices in Italy (IT/Purchases/Logistics);
  • Follow up of the goods’ arrivals and assignments;
  • Follow up the deliveries with Customer Service Dpt. in Italy;
  • Follow up the special instructions for each client of the agents;
  • Follow up the Returns, Credit Notes from Customers with Administration Dpt. in Italy
  • Regular samples and photo samples shipment to the agents.

 

SKILLS and ATTITUDES

  • German native speaker and English fluently or equivalent;
  • Minimum 2 years’ experience in a similar role;
  • Strong collaboration spirit, multitasking approach and team work attitude;
  • Eager to learn and being challenged every day;
  • Has sense of urgency to provide solutions and address issues;
  • Feel comfortable in working in a under pressure environment;
  • Well organized person;
  • Curiosity towards new technologies and IT Tools;
  • Advanced knowledge of MS Excel.

 

 

Are you up for the challenge? If so, please send us a CV and a cover letter to Job.CHPEU@hanes.com!



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To apply this position send your CV to job.chpeu@hanes.com